Return and Refund Policy

Thank you for your business! We want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. This policy outlines our return and refund procedures for equipment purchased through our website and installed services.

Equipment Returns:

• Order Cancellation: You may cancel your order within the first 12 hours of purchase by contacting me. After that you may not cancel your order or receive a refund.
• Unopened and Unused Equipment: We do not accept returns or refunds for any equipment at this time.
• Opened or Used Equipment: We do not accept returns for opened or used equipment due to the potential for incorrect installation or compatibility issues.
• Defective Equipment: If you receive defective equipment, please contact us immediately to arrange for a replacement or refund. We will cover all shipping costs for defective items.

Installation Service Refunds:

• Cancellation Before Installation: You may cancel your order within the first 12 hours of payment by contacting me. After that you may not cancel your order or receive a refund.
• Cancellation After Installation: Once installation has completed, we do not offer refunds for the installation service unless the equipment is defective.
• Partial Refunds: In rare cases, we may offer partial refunds for installation services if there are extenuating circumstances or the customer agrees to a mutually acceptable solution.

General Conditions:

• All cancellation requests must be made in writing to [email protected] within the specified timeframe.
• Please include your order number, the reason for your cancellation request, and any relevant photos or documentation.
• Once we receive your request, we will process it within 30 business days.
• We reserve the right to refuse a replacement or refund if the equipment is damaged due to misuse, negligence, or improper installation.

Additional Notes:

• We encourage you to carefully review the product descriptions and specifications before making a purchase.
• Once we receive your request, we will process it within 30 business days.
• If you have any questions about our return and refund policy, please contact us at [email protected].